01
When a call is missed
Keep the conversation open.
A caller gets a text within seconds, so they can say what they need while you keep working.
WITHIN SECONDS
The missed-call moment
A simple way back in.
A caller rings
You are in the middle of a job.
A text goes out
“Sorry we missed you, what do you need help with?”
The conversation continues
The caller can explain what they need by text.
One less lead left waiting while you are on the tools.
Follow-up, in the right moments
Three small touches. Less chasing.
RookRelay takes care of the messages that are easy to put off when the next job is already calling.
02
When a quote goes quiet
Give good quotes a nudge.
Polite text follow-ups go out on days 2, 5 and 10 when a customer has not replied.
DAY 2 · 5 · 10
03
After the work is done
Make reviews easier to ask for.
After a completed job, RookRelay asks happy customers for a Google review while the experience is fresh.
AFTER COMPLETION
Built around the working day
Made for the job site, not another inbox to babysit.
For Australian plumbers, electricians, HVAC businesses, cleaners and other local trades. RookRelay uses established messaging and CRM tools to keep missed calls, open quotes and finished jobs from slipping out of mind.
Stay focused on the work in front of you.
Set up your follow-up once. RookRelay sends the timely text reminders and review requests for you.
Plumbing
Electrical
HVAC
Cleaning
Local services
Keep the next lead moving
Let the follow-up happen while you do the work.
Tell us about your trade business and the calls or quotes you want to follow up.